LA FLORA BOUTIQUE Return Policy
At LA FLORA BOUTIQUE, we want you to love every piece you purchase. If, for any reason, you are not completely satisfied, we offer a flexible return policy to ensure your experience remains positive. Please read the details below to understand our process and requirements.
1: Return Eligibility
Returns are accepted within 30 days of purchase, provided that items are in their original, unworn condition, with all tags attached and packaging intact. Items must be free from any signs of wear, damage, or alteration. Please note that sale items, gift cards, and certain promotional items may be excluded from returns.
2: Initiating a Return
To start a return, contact our customer service team with your order number and reason for the return. Our team will guide you through the process and provide you with a return authorization. Please ensure that the items are securely packaged and include a copy of your purchase receipt.
3: Return Shipping
Return shipping costs are the customer’s responsibility, unless the item arrived damaged or was incorrect. Please be aware that shipping costs are determined by the shipping company based on the distance from our business location to your delivery address. We recommend choosing a trackable shipping method to ensure that we receive your return safely.
4: Refunds and Exchanges
Once we receive and inspect your returned items, we will notify you and process your refund to the original payment method. Refunds may take up to 10 business days to appear on your account. If you prefer an exchange, please specify this when you contact our team, and we’ll do our best to accommodate your request based on item availability.
5: Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately, and we will work with you to resolve the issue, including covering any necessary return shipping costs.
For any questions or further assistance, please don’t hesitate to reach out. We appreciate your trust in LA FLORA BOUTIQUE and look forward to serving you.
